These terms explain what you can expect from us and what we ask of you when you use this website, our text messaging program, and our scheduling tools.
Effective Date: September 7, 2026
These Terms of Service ("Terms") govern your access to and use of the website at mysonrisas.com, our online scheduling tools, and our text messaging program, all operated by Sonrisas ("Sonrisas," "we," "us," or "our"). By using this website or by opting in to receive text messages from us, you agree to these Terms. If you do not agree, please do not use the site or our messaging program.
The content on this website is provided for general informational purposes only. It is not dental or medical advice, and it does not create a doctor-patient relationship. Treatment recommendations can only be made by a licensed dentist after an in-person examination.
Never use this website, our contact forms, or text messaging for a medical or dental emergency. If you are experiencing a dental emergency, call the office nearest you directly. If you are experiencing a medical emergency, call 911 immediately. We do not monitor forms or text messages around the clock and cannot guarantee a timely response through those channels.
Sonrisas operates a text messaging program used to respond to appointment and treatment inquiries, confirm and remind you about scheduled visits, send pre- and post-visit care instructions, follow up on treatment plans, and communicate about billing and insurance. Where you have separately agreed to receive them, we may also send occasional promotional messages, such as our $20 New Patient Exam or Sonrisas+ membership offers.
By opting in, you agree to receive text messages from Sonrisas at the mobile number you provided. We obtain your prior express written consent when you check the SMS consent box on a form on this website or a social media lead form, provide your mobile number and agree to text communication on paperwork at one of our offices, verbally ask our staff to text you, or text us first.
Consent to receive text messages is not a condition of purchasing any goods or services, and it is not a condition of receiving dental care from Sonrisas. You may decline text messages and still schedule and receive treatment; we will use phone or email instead.
You confirm that you are the subscriber of, or the customary user of, the mobile number you give us, and that you are authorized to consent for that number. If your mobile number changes or is reassigned, you agree to notify us promptly so we do not text the new holder of that number.
Message frequency varies and depends on your appointments and your interactions with us. Message and data rates may apply. Sonrisas does not charge for text messages, but your mobile carrier's standard messaging and data rates apply according to your plan. Contact your carrier for details.
You may cancel text messages at any time by replying STOP to any message from us. You may also reply STOPALL, END, CANCEL, UNSUBSCRIBE, or QUIT. We will send a single confirmation message and then send no further texts from that program. If you send additional messages after that, we may not receive them and will not respond. To rejoin, reply START, opt in again through any method above, or ask our staff at your next visit.
Reply HELP to any message for assistance, or contact us:
Delivery of text messages depends on your mobile carrier's network and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Text messaging is not supported by every carrier or every device.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services on our behalf, such as our scheduling platform and messaging provider, is permitted solely so we can deliver the messages you requested. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details.
Our text messaging program is intended for individuals 18 years of age or older. A parent or legal guardian may consent on behalf of a minor patient. Text messaging is not a secure channel — please do not send sensitive clinical information, medical histories, or photographs by text, and never use it for an emergency.
Requesting an appointment through this website, a lead form, or our online scheduling tool is a request, not a confirmation. An appointment is only booked once our staff confirms it with you directly. We may need to reschedule appointments because of emergencies or provider availability, and we will contact you as soon as we can when that happens.
Please give us as much notice as possible if you need to cancel or reschedule so we can offer the time to another patient. Missed-appointment and late-cancellation policies are provided in your new-patient paperwork and take precedence over anything on this page.
Prices, promotions, and offers shown on this site — including the $20 New Patient Exam — are subject to change and may be limited by eligibility, location, or availability. Advertised pricing describes the specific service named and does not include additional treatment that an examination may show you need. We will always review recommended treatment and its cost with you before beginning.
Sonrisas+ is a membership plan, not dental insurance. It is not an insurance policy, a certificate of insurance, or a qualified health plan, and it does not satisfy any insurance requirement. It provides the discounts and included services described on the membership page for as long as the membership is active. Full membership terms are provided at enrollment and govern in the event of any conflict with this page.
You agree not to use this website to break the law, to interfere with or disrupt the site or its underlying systems, to attempt unauthorized access to any account or server, to scrape or harvest data by automated means, or to submit false information or another person's information without their permission.
The content on this site — including text, photography, graphics, logos, and the Sonrisas name and marks — is owned by Sonrisas or its licensors and is protected by copyright and trademark law. You may view and print pages for your own personal, non-commercial use. Any other reproduction, distribution, or commercial use requires our prior written permission.
This site links to third-party services, including our online booking platform, mapping services, and social media platforms. We do not control those services and are not responsible for their content, availability, or privacy practices. Your use of them is governed by their own terms.
This website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that the information on it is complete or current.
Nothing in these Terms limits any right you have under applicable law, and nothing here limits our liability for our professional treatment of you as a patient, which is governed by law and by the agreements you sign at our offices.
To the fullest extent permitted by law, Sonrisas will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of this website or our messaging program, including damages for lost data or lost profits, even if we have been advised of the possibility of such damages.
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules. Any dispute arising out of these Terms or your use of this website will be brought in the state or federal courts located in Davidson County, Tennessee.
We may update these Terms from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of the site after a change means you accept the updated Terms. If we change the purpose of our text messaging program, we will obtain fresh consent before sending messages under the new purpose.
Questions about these Terms, our text messaging program, or anything else:
See also our Privacy Policy and HIPAA Notice of Privacy Practices.
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