What that means in practice
Being able to say hello in Spanish is not the same thing. This is.
The appointment, in Spanish
From the phone call to the chair. Ask for Spanish when you book and the visit is set up that way.
The treatment plan, in Spanish
Options, risks and costs explained in the language you think in, so you are deciding on what you actually understood.
The paperwork, explained in Spanish
We go through forms, consent and the bill with you in Spanish. Signing something nobody explained is not consent.
Family appointments
Parents and children seen by the same team, and nobody stuck interpreting for anyone else.